Building Boundaries with Standard Operating Procedures with Becca Mai

Ever feel like your wedding business is running you instead of the other way around? You're not alone.

Meet Becca Mai, the unapologetic "SOP Queen" who transformed her decade-long wedding planning career after an MS diagnosis forced her to create boundaries in her business. What emerged was a revelation that would benefit every creative entrepreneur: standard operating procedures aren't just for corporate teams—they're the secret weapon for wedding pros who want to scale without sacrificing their sanity.

"Standard operating procedures are the black and white lines of your business, and hospitality lives in the gray," Becca explains. Without clear boundaries, you're navigating an undefined space that makes growth nearly impossible. The fear that systems will create robotic client experiences keeps many wedding professionals from implementing them, but Becca dispels this myth with practical wisdom: optimize, don't just automate.

From separating your workflows into sales and operations categories to knowing which touchpoints require a personal approach versus which can be automated, this episode provides a roadmap for creating systems that serve both you and your clients. Discover why couples actually crave structure during their planning journey and how providing it elevates their confidence in your abilities.

Whether you're struggling with burnout, looking to scale, or simply want to reclaim the joy that brought you to this industry in the first place, Becca's approach to business systems offers a refreshing perspective. Ready to transform your wedding business from consuming your life to supporting it? This episode is your first step.