We All Appreciate Being Appreciated

Great leaders know that working the front lines is key to driving loyalty, delivering service excellence, and enhancing the customer experience. In this video, I share my personal insights from my time at Disney, where a program called Cross Utilization taught us invaluable lessons about leadership, customer service, and the importance of appreciating frontline employees.

Customer service isn’t just about processes; it’s about people. By understanding the challenges your team faces, you can foster genuine appreciation and build a culture of care and respect. After all, creating Disney magic or any exceptional experience starts with showing your team that you value their hard work and dedication.

Ready to lead with empathy and create memorable customer experiences? Watch now, share this video with your team, and start the conversation about how we can all lead better.

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CHAPTERS:
00:00 - We All Appreciate Being Appreciated
00:50 - Cross Utilization Outcomes
01:40 - Front Lines Reflection


🚀 Customer service and customer experience are the keys to building customer loyalty and driving business success. At Snow & Associates, we share customer service training, real-world CX strategies, and insights from Disney customer service and other world-class brands. Subscribe for expert tips on handling customer complaints, leadership in customer service, and creating a customer-centric culture.