Primark's Journey to Seamless P2P: Insights from the Gartner CFO & Finance Executive Conference

Discover how Primark revolutionized its procure-to-pay (P2P) process to support rapid global expansion and strengthen supplier relationships.

In this breakout session from the Gartner EMEA CFO & Finance Executive Conference 2024, Maura Mulvery of Primark and Keeley McCarthy of SoftCo. share the challenges, strategies, and lessons learned in transforming finance operations.

Whether you’re dealing with paper-based processes or navigating ERP complexities, this session reveals practical steps for success in P2P transformation and change management.

Watch now for actionable insights on accelerating growth through finance automation."

0:00 - Introduction
Dara Byrne introduces herself and the panel.

1:15 - About SoftCo
Overview of SoftCo’s P2P and AP automation expertise.

2:00 - Primark’s Global Expansion
Maura shares Primark’s growth story from 1969 to now.

3:45 - Growth Challenges and Back-Office Systems
Discussion on outdated systems hindering expansion.

5:30 - Choosing P2P for Transformation
Why Primark focused on P2P in their finance transformation.

7:20 - Stakeholder Buy-In and Internal Resistance
Challenges in aligning stakeholders and managing resistance.

10:15 - Suppliers as Partners
How broken trust with suppliers impacted business.

13:00 - ERP vs. P2P Decisions
Debate over immediate needs vs. long-term ERP solutions.

15:45 - Building Supplier Trust
Steps taken to repair supplier relationships.

17:30 - Change Management & Staff Engagement
Managing change and resistance within the finance team.

20:10 - Leveraging AI and EDI in P2P
Using technology to improve process efficiency and accuracy.

22:50 - Key Lessons and Watchouts
Important considerations for implementing a P2P solution.

24:50 - Closing Remarks and Final Takeaways
Final insights from Maura, with a wrap-up from Dara.