The People-First Pivot: From Post-Merger Chaos to a Great Place to Work

In this episode of the Future Proof HR podcast, Thomas Kunjappu sits down with Diana Valler, Chief Human Resource Officer at TravelBrands. Diana’s journey is a masterclass in crisis leadership; she joined the company post-acquisition and mid-pandemic, tasked with building an entire HR function from scratch in the hard-hit travel industry. With no systems in place, she faced the ultimate "trial by fire" and emerged with a playbook for building a resilient, people-first organization.

Diana shares the powerful story of how she transformed a fragmented organization into an award-winning "Great Place to Work" by leading with love, empathy, and radical transparency. From conducting one-on-ones with every single employee to maintaining communication with a laid-off workforce, Diana proves that a deep focus on the human experience is the ultimate strategy for navigating disruption—whether it’s a pandemic or the rise of AI.

Topics Discussed:

Unifying culture and building trust after a chaotic post-merger period.
Key lessons from navigating the pandemic in the hard-hit travel industry.
Building a complete HR function from a single sick day policy to full trust.
The strategic impact of conducting one-on-one meetings with every employee.
How navigating extreme challenges can forge an adaptable, AI-ready culture.
Fostering a mindset of co-creation by treating HR as an "innovation lab."
A framework for communicating layoffs and organizational change with humanity.
How to enforce HR policy while still leading with empathy.
Turning a people-first strategy into a tangible asset like a "Great Place to Work" certification.

If you’re looking for a story of true resilience and a practical guide to putting your people at the center of your strategy, this conversation with Diana Valler offers a powerful and inspiring vision for what HR can achieve.

Additional Resources:

Cleary’s AI-powered HR Chatbot - https://gocleary.com/hr-chatbot/
Future Proof HR Community - https://gocleary.com/cleary-community/
Diana Valler on LinkedIn -   / dianavaller