Why Small Businesses Need to Practice Quality Control | SBEP Operations Class

Learn the importance of developing and implementing a quality control process for your small business.

00:00 - Introduction
06:38 - What is QC?
07:42 - Why should you care about quality control?
09:34 - Reasons behind the lack of QC implementation in small businesses
16:27 - What does quality control mean for your business?
17:59 - What quality control methodologies work best for your small business?
18:52 - Integrating QC and culture of quality
22:17 - QC methodologies
44:54 - Complaints, products, and service responsibility
58:40 - Tips and action plan
1:15:04 - Resources

This video is from the Small Business Education Program. Visit our webpage for resources, upcoming classes, and more: extension.unr.edu/BusDev

UNR Extension Presenter: Reyna Mendez

The Small Business Education Program is part of the University of Nevada Extension’s Community and Economic Development Team. The Small Business Education Program aims to instruct small business owners and entrepreneurs about fundamental business concepts while providing access and direction to informational resources. The program team is bilingual in English and Spanish and strives to deliver as much content as possible in both languages.

Do you have an idea for a future video? Do you have a business concept that you’d like to see explained? Please comment below or send us a message through the contact form found on our webpage: extension.unr.edu/BusDev

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