Hospitality Guests Experience: Expectations VS Reality | AMBIENTE FAIR 2024
Автор: Dolores Semeraro
Загружено: 2024-02-07
Просмотров: 93
The Evolution of Guest Experiences in Hospitality: expectations vs reality
@ambiente Ambiente Fair 2024
28.01.2024
Dolores Semeraro - Tourism Keynote Speaker
Today's hotel guests seek authentic, unbiased, and sustainable experiences when staying in a hotel. Successful hospitality managers who place these three elements at the core of their leadership vision contribute to shaping the demand. They do so not only by anticipating their customers' needs but also by harnessing the interconnectivity of every touchpoint. During this keynote, we will explore how desires, demands, and data are all linked and why learning how to connect the dots is the only way to welcome your future guests.
Key learnings:
Key trends and bold innovation
Winning Cases from the Industry
Guest Experience: what to avoid
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Dolores Semeraro is an internationally recognized tourism keynote speaker and trainer who has inspired thousands of people in the tourism industry to build a stronger, more sustainable, and more resilient future of travel.
In her keynotes, Dolores shares with her audience how to develop sustainable marketing thinking through her action-oriented thought process, which observes the interconnectivity of the stages in the travel product life cycle.
By applying this process, operators in the tourism, travel, and hospitality sectors can visibly enhance the longevity of their marketing strategies, effectively rendering them more sustainable in the long term for the well-being of all stakeholders involved.
Dolores is a passionate advocate for responsible travel, sustainability, and innovation. With her signature Mediterranean warmth and straightforwardness, she encourages audiences to challenge their “Business As Usual” status and strive for the improvement of the tourism industry and the well-being of all stakeholders.
Through her decades-long experience in the industry, she has motivated hoteliers and tourism professionals to take action, enhance their communication, and create a purposeful and innovative tourism ecosystem.
www.doloressemeraro.com
[email protected]
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