Australian In-Home Aged Care: A Client's Perspective | Conversations with G&G

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Visit our website for expert resources and insights to support and enhance your caregiving journey:
🌐 www.conversationswithgandg.com

🎙️ In this episode, you will learn:
How in-home care supports daily living for someone with rheumatoid arthritis (from showering to meal prep).
Why companionship and small interactions (shopping trips, a coffee and a chat) matter as much as practical help.
How accessing services can relieve pressure on family members and preserve family relationships.
The emotional challenge of accepting help — Sharon’s hesitation and how she worked through it.
Practical tips Sharon used: persistence, asking lots of questions, and learning which services helped most.
Real examples of when care falls short (presentation, dirty cars) and why speaking up matters.
How providers should respond to feedback — from retraining to investigations — and why that response builds trust.

👥 Who is this episode for?
Family carers supporting ageing parents or relatives
Older Australians considering in-home care for independence and dignity
Aged care workers and provider managers seeking client perspectives
Anyone wanting honest, lived-experience insight into what quality home care looks like

🌐 Learn more and trusted resources:
Department of Health & Aged Care – Support at Home program — official info and program details.
https://www.health.gov.au/our-work/su...
My Aged Care — practical guidance on services, assessments and finding providers.
https://www.myagedcare.gov.au
Aged Care Quality & Safety Commission — feedback, complaints and quality standards for providers.
https://www.agedcarequality.gov.au
Carer Gateway — support, counselling and respite options for family carers.
https://www.carergateway.gov.au

ℹ️ Who is Conversations with G&G?
Conversations with G&G is dedicated to supporting the people who support others. We focus on mental health, physical wellbeing, carer education, and real-life stories from the caregiving community in Australia. Our content is designed for carers, aged care workers, disability support professionals, and families navigating the responsibilities of caregiving.

📺 What will you see?
Sharon’s lived experience: daily supports that make life easier (meals, shopping, showering)
Honest reflections on arranging care for a parent with dementia — the tough conversations and routines that matter
Why professionalism (clean presentation, respect for home) is vital for client dignity
Provider-side perspective: how organisations respond to feedback, retrain staff, and support employee wellness


💬 LEAVE A COMMENT tto share your experience: have you had to speak up about a care issue? What helped you find the right support?

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