Industry Series: Hardware Software

Industry Series: Hardware + Software
Led by Ty Raia, Josh Levin, Ash Ravimohan and Jan Young
November 05 2024

In this episode of SuccessHour, we explore the evolving role of CS in hybrid business models. The discussion highlights the intersection of DevOps, AI-native platforms, and strategic customer management in cloud-first environments. Key topics include the rise of subscription-based revenue structures, the complexities of managing hybrid cloud setups, and the challenges of organizing CPQ and SKUs in technical ecosystems.

If you want the slide deck and breakout room notes from this session, head on over to: https://www.thecxxchange.com/resources

About Our Guests

Ty Raia oversees Customer Success for the Americas at Nozomi Networks. He has a strong passion for both the practice and strategy of customer success, continually focusing on developing innovative approaches that drive impactful results. His commitment to this field extends beyond his day-to-day responsibilities since he also mentors new Customer Success Managers and advises companies on strategic CS initiatives.

Outside of work, he enjoys spending time on his farm with his wife, three dogs, two pigs, 20 turkeys, and more chickens than he can count!

Follow Ty on LinkedIn:   / tyraia  

Josh Levin is currently the Sr. Manager of Customer Success at LaunchDarkly, having spent the past decade working in technical Customer Success, with the last 5 engaging primarily with engineering end users. Josh is extremely passionate about team building/coaching, building robust CS operations, and incorporating data analytics anywhere possible.

Follow on LinkedIn:   / joshualevin626  

Ash Ravimohan is a seasoned Sales and Account Management professional with over 7 years of global experience. She brings a breadth of expertise across multiple industries, having worked with tech startups, technology service providers like Softchoice, and Fortune 100 companies like Salesforce. Ash’s passion for customer success stems from an intuitive approach and a firm belief that a company’s success is rooted in its customers’ success. She is dedicated to guiding clients through their evolution by understanding their objectives, addressing pain points, and driving successful technology adoption to help them reach their full potential.

Follow Ash on LinkedIn:   / ash-ravimohan  

Jan Young, Founder and CCO of JanYoungCX, is an award-winning Customer Success leader who has transformed CS leaders into award winning executive leaders. She has served as VP Client Services for two successfully exited startups. Since 2016, Jan has been pivotal in advising and coaching startup founders and CS leaders to grow post-sales revenue, align go-to-market strategies, and improve customer advocacy. Her holistic approach to Customer Success is rooted in a broad spectrum of roles including Project Management, Product Ownership, Marketing, Sales, and more. This diverse background empowers Jan to bring a unique, cross-disciplinary perspective to SaaS B2B tech, bridging gaps to drive customer led growth.

Follow Jan on LinkedIn:   / jan-young-cx  
Learn more about her services: JanYoungCX.com

Industry Series Sponsor

RevSetter is a cutting-edge Customer & Revenue Platform that helps you 10x efficiency and accelerate results.
For more information check out their website: RevSetter.com

About CxXchange (formerly #CSOfficeHours)

CxXchange is a place to Xelerate your career and Xchange ideas. We're a community of post-sales leaders, individual contributors, and professionals transitioning into Customer Success.

Everyone is welcome. Come join us!

About SuccessHour

SuccessHour is one of the programs of the CxXchange community and the genesis of how it all began. It serves as a weekly gathering of CS leaders, CSMs and professionals transitioning to CS who are committed to lifelong learning. In the session and in the community, they exchange ideas and accelerate their careers. Success Hour has become a community to join for networking, connecting with CS thought leaders, exchange ideas, and learn.

Learn more and join us at CxXchange!

Our website has everything you need including links to our 24-7 slack community, our YouTube page, and all our resources: https://www.thecxxchange.com/
Follow us on LinkedIn:   / cxxchange  
Join our LinkedIn group to share your thought leadership:   / 14089431  

This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com

#CustomerSuccess, #SuccessHour, #CXXchange, #RevSetter, #Hardware #Software, #HybridBusinesModels, #CloudAdoption, #SubscriptionRevenue, #AI-NativePlatforms, #DevOpsTools, #CPQchallenges, #TechnicalCSMStrategies, #ChannelPartnerCollaboration