Operational efficiency with a strong culture of collaboration

When Luke Wilson took full control of FACER Printers in 2022, he faced the dual challenge of a generational transition and a rapidly changing print market.

Based in a converted mill just outside Leeds, FACER Printers had already pivoted from commercial print into folding carton packaging when Luke took over, supplying major brands including Tesco, John Lewis, Halfords, Boots, and Unilever. Under Luke’s leadership, the business aimed to modernise operations, break down silos, and build a high-performance, cross-functional team.

Through the Help to Grow: Management Course, Luke and his leadership team gained practical tools and frameworks to step back from day-to-day operations and focus on strategic growth. They implemented cross-functional working, embedded the Sandler Sales methodology, and streamlined processes, cutting a quality control task from 3.3 weeks to just 11 hours.

Today, FACER Printers combines operational efficiency with a strong culture of collaboration, innovative marketing, and strategic sales outreach, all while maintaining the creativity and craftsmanship that underpin its packaging solutions.

Learn more about the Help to Grow: Management Course: https://smallbusinesscharter.org/help...