How Americans are fighting back against health insurance companies

U.S. health insurance companies are coming under increased scrutiny for their unregulated use of artificial intelligence, which patients say is being used to wrongfully deny medical coverage and services.

Several class action lawsuits have been filed against insurance giants like UnitedHealth, Cigna, and Humana. They claim that insurance companies' use of AI models have error rates as high as 90%, can often contradict doctors’ recommendations, and can result in the denial of life-saving medical care.

The recent killing of UnitedHealthcare's CEO, and the polarizing veneration for murder suspect Luigi Mangione, have only pushed frustrations for the American healthcare system further into the spotlight.

This is the story of Americans like Remi Lee, who is no stranger to fighting health insurance companies for medical coverage, even before the proliferation of AI. And it's also the story of Americans like Holden Karau, who wants to fight back...by also using A.I.

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