Sendle Collapses, Returns Crack Down & Brands Lose Focus

The Trust Reckoning: Platforms, Partnerships & the Cost of Playing It Safe

2026 has barely started and ecommerce is already flashing warning signs.

In the first episode of the year, Mal Chia and Alex Ross unpack a week of stories that perfectly capture the state of modern retail: trust under strain, platforms asserting power, partners disappearing overnight, and brands being forced to confront the true cost of growth-at-all-costs thinking.

What’s becoming clear is that many of the “easy wins” that fuelled the last decade of ecommerce are being rolled back. Free returns are being restricted. Advertising costs keep climbing. Scam stores are multiplying. And the risk of relying too heavily on any single platform, partner, or tactic is now painfully real.

This episode connects the dots between short-term decisions and long-term consequences — and why focus, authenticity, and discipline are emerging as the real competitive advantages in 2026.

⚡ Topics Covered

Mecca selling expired makeup

A rare operational slip from Mecca shows how quickly trust can be tested in a social-first outrage cycle.

Bondi tragedy profiteering & fake ecommerce stores

Scam retailers exploiting a national tragedy highlight the growing erosion of consumer trust online.

ASOS introduces return visibility and caps free returns

ASOS signals the end of free returns as a growth hack and a return to margin discipline.

Wrangler, Lee & Riders pause Australian operations

The quiet exit of mid-market denim brands reinforces how dangerous “middle-of-the-road” positioning has become.

Meta locks 330,000 under-16 accounts

Meta begins enforcing youth restrictions, adding volatility for advertisers reliant on scale.

Sendle shuts down after PE fund freeze

The sudden collapse of Sendle exposes the hidden platform and partner risk retailers often ignore.

Rhode launches in Australia via Mecca

Rhode shows how authenticity and pent-up demand can outperform rushed expansion.

Focus vs discount dependency

Brands like Costco and Levi Strauss & Co. prove that clarity beats constant discounting.