From Public Accounting Burnout to People Leader: Joyce Santiago’s Journey as a CPA & Working Mom

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00:00 - Intro: Meet Joyce Santiago, CPA and Comcast Leader
01:30 - Childhood, Drexel, and Choosing Accounting
03:52 - Pressure of Being the First-Gen Professional
06:21 - Starting Out in Public Accounting: Burnout Begins
08:40 - Cultural Expectations in Filipino & Asian Families
10:14 - CPA Exam Struggles While Working Full-Time
12:08 - Why She Left Public Accounting for Corporate Life
14:17 - Landing at Comcast: The General Accounting Phase
15:49 - The CPA Exam Victory (and Mental Health Toll)
17:12 - Career Progression: From Entries to Reporting
19:28 - Comcast-Time Warner Merger Project: Stepping Up
21:02 - Earning a Leadership Role (Despite Skeptics)
23:44 - Becoming a People Manager: Lessons & Challenges
25:35 - Difficult Conversations with Direct Reports
27:10 - Growing as a Leader: Letting Go of People-Pleasing
28:40 - Advocating for Yourself in Corporate America
30:32 - Using Work to Escape Personal Pain
32:01 - Transitioning Into Motherhood & Career Identity
34:15 - Return from Maternity Leave: Emotional Struggles
36:00 - The Internal Voice vs. External Reality
37:27 - Are You Running Toward or Away from Something?
39:12 - Personal Growth Through Therapy & Awareness
40:20 - Intrusive Thoughts as a Working Single Mom
41:35 - Coping with Co-Parenting, Daycare, and Self-Doubt
42:55 - The Imposter Syndrome Thread
44:01 - Advice to Younger Self: Trust Your Feelings
45:08 - Advice to New Grads: Stay Curious, Ask Why
46:31 - How to Get Promoted: Have the Talk, Set the Plan
48:00 - Common Mistakes in Career Progression
49:12 - Final Advice: Know Your Worth & Speak Up
50:04 - Where to Connect with Joyce Santiago
50:35 - Shoutout to Frankie Chan (Drexel Alumni Referral)
51:15 - Closing Words from Joyce and Alex