What went wrong? I got a four star review on Etsy

#etsy #etsyprintondemand #etsyshop
Let's comb through this four-star review I recently received, try to discern why it's not a five star review, and then use it to improve my shop experience!
chapters
00:00 intro
00:04 what's WRONG with a four star review?
00:30 why I care
01:37 channel intro
02:20 the review timeline
03:17 thoughts on responding vs. not
03:53 letter to my customer
04:42 customer response
04:46 where I dropped the ball
05:25 using this experience to improve my shop
06:41 Lionel Ritchie wisdom

Shop with me:
http://kathyweller.com

Learn with me:
https://kathyweller.com/learn-with-ka...