The Art and Science of Revenue Operations: SK Ramakuru

Elio interviews SK Ramakuru about what RevOps really is: the “engine” behind selling that turns chaotic people/systems/data into repeatable motion. SK shares his path from Hyderabad, India—where early exposure to big tech sparked his ambitions—into consulting, then a Master’s program in the U.S. that deepened his stats and data skills. An experience of temporarily stepping into a selling role, and struggling badly, cemented a core belief: selling is art, not science. Data can point you toward opportunity, but performance depends on preparation, context, relationships, and understanding customer pain.

SK explains his analytical approach: in RevOps, the goal isn’t perfect data—it’s decision-guiding data that drives behavior and feels fair, especially in territory planning. His mental model is: start by trusting nothing, validate assumptions, slice data from multiple angles, and build a clear story that leaders and the field can understand. As MongoDB scaled from ~600 to ~2,500 sellers, he emphasizes designing territories that match the right accounts to the right reps, remain equitable, require minimal additional headcount, and are explainable and auditable.

SK and Elio also talk about how AI is changing both how RevOps works and what signals matter. Traditional indicators like website visits and content downloads are less reliable as buyers use answer engines (ChatGPT/Gemini) instead. That forces new time- and revenue-based indicators and stronger foundational data orchestration. SK argues the market is flooded with “AI wrappers”; the winners will orchestrate messy data across systems, not just generate answers.