A Day in the Life of an Audiology Practice Operations Manager

What does it really take to keep a private audiology practice running smoothly? In this episode, Operations Manager Carla Taghvaei of A&A Audiology in Scottsdale, Arizona, offers a behind-the-scenes look at the daily challenges and rewards of managing a growing clinic.

Carla shares how her practice organizes patient scheduling, handles insurance and third-party billing, manages staff training, and creates a welcoming experience for every patient who walks through the door. She explains why consistency, communication, and proactive planning are essential to success—and how even small details, like confirming appointments or checking equipment orders, can make a big difference in patient care.

Whether you’re an AuD student, new graduate, or someone aspiring to own or operate a private practice, this conversation provides candid insights into balancing business operations with a patient-first philosophy. Carla also offers advice on leadership, team management, and the importance of building trust with both staff and patients

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TIMESTAMPS
00:00 Intro
00:48 Carla Taghvaei - background
03:08 A&A Audiology
05:47 Patient scheduling and clinical flow
12:25 Handling cancellations, walk-ins and no-shows
15:20 Managing walk-ins
20:01 Welcoming new patients
24:14 Handling problems or complaints
28:01 Insurance and billing
34:35 Financing and payment plans
38:11 Differentiating from retailers
40:16 Clinic manager daily responsibilities
48:14 Role of the Patient Care Coordinator
52:17 Advice on understanding front desk role
53:54 Advice for students on operations and business