What's the best way for landlords to show they are compliant under Awaab's law?

Watch Eco Approach Head of Partnerships, Clint Walker, answer the following question during our recent webinar on compliance changes.

You can watch the full webinar here:
   • Green Homes Series - Webinar 1 - Helping y...  

What's the best way to prove that landlords have actually acted promptly to avoid enforcement under Awaab's law?

Evidence and time stamps matter? So usually if it's not written down, it didn't happen. And Awaab’s law is going to be just as much about showing the paper trail as it is about doing the work. So keeping digital records, using housing management systems or compliant systems so that it time stamps when a tenant reports an issue, when it's inspected, and when the works were completed.
So that can be clearly demonstrated with clear triage processes, having a policy that enables them to log the hazard type. For example, is it damp and mould and then it allocates the time scales as to the speed at which they can react to that.

Is it an emergency needing a shorter time scale or something that is just nice to do? A little bit like an installation process, Good photo and video evidence, before and after pictures, videos of when a tenant reports a potential damp and mould issue versus after it's been treated so that can be documented.

And other stuff like keeping copies of texts, emails or call notes, which I would assume happens in most housing associations or with most landlords. So I guess to simplify that all down, I think that if it's not written down, it didn't happen. So that that's the key thing.

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