What’s Love Got to Do with It? Building Resilient Family Enterprises Through Care

How can love—defined not as a feeling but as care in action—help family enterprises thrive across generations?

In this thought-provoking webinar hosted by Family Business Magazine, Continuity Family Business Consulting’s founder Doug Baumoel and clinical psychologist Dr. Tiffany Whitworth explore how family connection, trust, and proportionate care are critical to navigating governance challenges, conflict, and succession planning.

✔ Discover how the “Family Factor” gauges a family’s resilience
✔ Learn the three types of trust—and why predictability is the foundation
✔ Explore how love, as care and proportionate action, can be structured into governance
✔ Gain tools to improve communication and emotional intelligence within family systems
✔ See how simple policies, like employment or education support, can be expressions of care

Whether you’re an advisor or a family member, this webinar reframes love as a strategic and essential ingredient for long-term family unity and enterprise success.

00:00 - Introduction and Webinar Overview
03:15 - What Is the “Family Factor”?
08:30 - Understanding Love as Care in Family Systems
12:45 - Measuring Relational Strength in Families
18:10 - The Three Types of Trust
23:00 - Why Predictability Is the Foundation of Trust
27:40 - Love in Governance: Expressing Care through Structure
34:20 - Examples of Care in Family Policy (Education, Support)
39:15 - The Problem with Over-Care: Misalignment and Resentment
44:05 - How Emotional Intelligence Supports the Family Factor
48:10 - Tools for Assessing and Strengthening the Family Factor
52:30 - Closing Reflections: Love as a Strategic Asset
56:15 - Q&A with Doug and Dr. Tiffany