What Dealers Are Getting Wrong About Data | Feat. Mark Begley

Data is everywhere in today’s dealership.
Clarity is not.

In this episode of The Service Lounge, Brandon Nixon sits down with Mark Begley, Chief Revenue Officer at DealerOps, to unpack what dealers are getting wrong about data—and why more reports don’t automatically lead to better decisions. With decades of experience across dealership operations, fixed ops leadership, and DMS platforms, Mark offers a practical, operator-first perspective on how data should actually be used.

The conversation cuts through the noise around dashboards, AI, and “next big tools,” focusing instead on context, accountability, and decision-making. Rather than treating data as the solution, this episode explores how leaders can use it to support better workflows, stronger teams, and a more consistent customer experience.

This episode is about moving from information overload to confident action.

What you’ll hear in this episode:
🔹 Where dealers misinterpret or misuse their data
🔹 Why more reports don’t equal better performance
🔹 How to balance AI with real-world operational experience
🔹 What fixed ops leaders should prioritize heading into 2026
🔹 The direct connection between data, efficiency, and customer retention

🎧 Listen to What Dealers Are Getting Wrong About Data on your favorite podcast platform:
🎧 Apple Podcasts: https://lnkd.in/grp9Ehn3
🎵 Spotify: https://lnkd.in/g3tWS5fX

🔥 Don’t forget to like, comment, and subscribe for more real conversations about fixed ops, leadership, and the work behind the work.