How Vinted Solves Community Support Requests Effectively Tobias Bielohlawek | Staff Engineer
Автор: bit summit
Загружено: 2025-11-17
Просмотров: 19
Let’s dive into the innovative world of Help Experience — Vinted’s community support engineering domain. Discover how Vinted leverages a strategic backend system design paired with modern technology and Artificial Intelligence to handle thousands of member requests daily. We’ll explore the transformation from a “big ball of mud” to a well-architected and scalable backend solution. We’ll touch on Vespa vector search to streamline information retrieval and learn about our Temporal setup for Virtual Assistant, utilizing large language models (LLMs) to enhance customer interactions.
Finally, we’ll touch on how to empower thousands of Support Agents to deliver exceptional help. Join us to uncover the secrets behind Vinted’s effective community support solutions.
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