295 | Breaking Analysis | Salesforce’s Next Era - The Agentic Enterprise

In this episode of Breaking Analysis, Dave Vellante is joined by George Gilbert and Paul Nashawaty to unpack Salesforce’s bold pivot toward the agentic enterprise. Recorded during Dreamforce 2025, the conversation examines how Salesforce is evolving its AI-powered service-as-software vision, redefining productivity, automation and customer intelligence across its expanding ecosystem.

Gilbert highlights how Salesforce is building a foundation for scalable, intelligent operations that rely on AI agents to streamline workflows and elevate decision-making. Together, the analysts discuss the company’s move beyond traditional SaaS models — toward adaptive systems that deliver measurable outcomes through embedded AI, governance and low-code innovation.

The team explores Salesforce’s Agentforce 360 platform as a key proof point, spotlighting how agent observability and analytics are becoming mission-critical for AI-driven enterprises. Gilbert describes the transition as a defining moment for Salesforce, echoing Marc Benioff’s ambition to replicate the company’s SaaS dominance in this new era of agentic systems and intelligent engagement.

Read more: https://siliconangle.com/2025/10/18/s...

Be sure to follow Dave's weekly Breaking Analysis podcast as well, for the deep data dives on enterprise computing trends, from spending patterns to Wall Street implications.
   • Breaking Analysis: Dave Vellante dissects ...  

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00:00 - Introduction to Salesforce's AI Evolution and the Emergence of a New Operations Layer
02:48 - Dominating the Digital Frontier: Transformative Strategies and Technologies
07:50 - Intel on System of Intelligence
11:01 - Mapping Agentforce 360 Platform
13:35 - Developer's Perspective: Paul Nashawaty
20:53 - Developer Tooling Highlights
24:59 - Understanding Observability and Competitive Dynamics
29:52 - Closing Thoughts

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