Small Business, Big Service Crafting Unforgettable Customer Experiences
Автор: VI SBDC
Загружено: 2025-11-25
Просмотров: 115
In today's competitive landscape, exceptional customer service isn't just a bonus – it's a necessity. This foundational webinar will explore why customer service is the lifeblood of small businesses, directly impacting reputation, retention, and revenue. We'll cover the core principles of customer-centricity, define what "great service" looks like in a small business context, and discuss how positive interactions build loyalty and drive word-of-mouth referrals. Perfect for new business owners or teams looking to re-energize their service approach.
Key Takeaways:
Understand the direct link between customer service and small business growth.
Define what "exceptional service" means for your unique business.
Learn the core principles of a customer-centric mindset.
Discover how great service drives repeat business and positive referrals.
This presentation includes a Q&A session.
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