AWS re:Invent 2025 - AIOps Revolution: How iHeart slashed incident response time by 60% with Bedrock

When performance incidents strike entertainment businesses, downtime affects reputation and revenue. Traditional troubleshooting consumes time gathering logs and coordinating remediation. Discover how iHeartMedia transformed incident response using Amazon Bedrock to build an intelligent agent monitoring alerts from NewRelic, PagerDuty, and CloudWatch, automatically collecting diagnostics and initiating EKS remediation with minimal human intervention. We'll cover implementation approaches, remediation strategies, and building AI "memory" systems. Join us to see how this approach has slashed incident response time by 60% and is advancing the future of self-healing infrastructure.

Learn more:
AWS re:Invent: https://go.aws/reinforce.
More AWS events: https://go.aws/3kss9CP

Subscribe:
More AWS videos: http://bit.ly/2O3zS75
More AWS events videos: http://bit.ly/316g9t4

ABOUT AWS:
Amazon Web Services (AWS) hosts events, both online and in-person, bringing the cloud computing community together to connect, collaborate, and learn from AWS experts.
AWS is the world's most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.

#AWSreInvent #AWSreInvent2025 #AWS