IBM IT Support Full Course || IT Support Technician

Build job-ready skills by learning from the best
Get started in the in-demand field of IT technical support with a Professional Certificate from IBM. Learn the foundations of IT support and develop hands-on knowledge of operating systems and networking, cybersecurity, cloud computing, and providing end-to-end customer support.

Common job titles:
Database Administrator, IT Specialist, Tech Support Specialist, Systems Analyst, Network Engineer, Help Desk Technician, IT Support Specialist, IT Technician, Computer User Specialist, IT Assistant

⭐ 🕑TIME STAMP ⭐
⭐️Introduction to Technical Support⭐️
👉0:00:00 Welcome
👉0:12:36 What Is Technical Support
👉0:39:05 Technical Support Skills and Opportunities
👉1:22:19 Support Tools Support Tiers and Service Level Agreements
👉1:56:56 Ticketing Systems
👉2:54:57 Final Hands on Project and Quiz

Introduction to Hardware and Operating Systems
👉2:58:54 Introduction to Computing Fundamentals and Operating Systems
👉3:42:45 Introduction to Hardware and Components
👉4:17:15 Introduction to Interface Peripherals and Connectors
👉4:54:09 Internal Computer Components
👉5:22:13 Introduction to Microsoft Windows Workstation and Manangement
👉5:46:59 Introduction to Workstation Evaluation Setup and Troubleshooting
👉6:25:22 Course Wrap Up
👉6:33:27 Exploring additional Desktop and Mobile Operating Systems

Introduction Software Programming and Database
👉7:17:54 Welcome
👉7:21:12 Computing Platforms and Software Applications
👉8:10:15 Fundamentals of Web Browsers Applications and Cloud Computing
👉9:16:07 Basics of Programming
👉9:59:53 Database Fundamentals

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