AI Engineer Interview Question #6: How do you measure Chatbot Accuracy?

AI Engineer Interview Question #6 – ByAIte Shorts Series

💬 Question: “You’ve built an Agentic AI chatbot — how do you measure its accuracy?”

Measuring accuracy for Agentic AI isn’t just right or wrong —
it’s about being truthful, effective, and human-like.

🧠 3 Layers of Accuracy You Must Know:

🔹 Factual Accuracy → Are responses factually correct and grounded in data?
Example: “Refund anytime ❌” vs “Refunds within 30 days ✅”

🔹 Task Accuracy → Can the agent achieve its goal?
Example: “Schedule meeting” → Did it trigger the right API?

🔹 Conversational Accuracy → Does it maintain context and tone?
Example: Keeps track of previous user queries and replies naturally.

🧮 Agentic Accuracy Index (AAI)

AAI = (0.4 × Factual + 0.4 × Task + 0.2 × Conversational)

(Weights can vary by application)

⚡ Rule of Thumb:
In Agentic AI, accuracy = say the right thing, do the right thing, and sound right while doing it.

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