Zendesk 101: How to use Zendesk for customer support

In this comprehensive Zendesk tutorial for 2025, the team walks you through everything you need to know to get started with the powerful AI customer support software from Zendesk. Whether you're new to Zendesk or looking to refine your skills, this guide covers the fundamental milestones that will have you confidently handling tickets in no time.

🔹 What you’ll learn in this video
✔️ Essential Zendesk vocabulary and concepts
✔️ The basics of navigating the Zendesk customer service software interface
✔️ How the ticketing system works (with live demo)
✔️ Step-by-step instructions for editing triggers
✔️ Creating time-saving macros
✔️ Connecting your email to Zendesk

📌 Steps covered in this video
01:15 - 1️⃣ Ticketing workflow
08:33 - 2️⃣ How to set up the basic triggers
10:40 - 3️⃣ How to set up the basic macros
12:55 - 4️⃣ How to connect your Zendesk email

Discover why leading companies choose Zendesk to streamline their operations and deliver exceptional service. This Zendesk tutorial is perfect for beginners and those looking to enhance their customer support capabilities in 2025.