HEIDELBERG eCall - Emergency Assistance for Print Production Equipment

Downtime can be a major setback, and no one understands that better than press operators. But with HEIDELBERG's innovative eCall feature, help is always just a call away! 🚀 In this video, hear how Joel Treadwell, press operator for Wallace Graphics in Duluth, GA, quickly resolved a dryer issue caused by a relay fault using eCall. Joel knew he could use eCall to connect with a certified HEIDELBERG technician who guided him through the fix in just an hour — minimizing downtime and keeping production on track. 🙌 With HEIDELBERG Service, we've got your back.

Learn more about eCall here: https://www.heidelberg.com/us/en/serv...

Did you know with eCall, up to 70% of cases, such as setting, application, or process errors, the problem can be identified and resolved the very first time the service expert and press operator speak together on the phone?

Learn more about our other Service solutions here:
https://www.heidelberg.com/us/service

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