UPS CEO Carol Tomé Breaks the Myth: Kindness Fuels Success

What does it take to lead a global giant like UPS — and still put people first without sacrificing performance? In this powerful episode, David Novak sits down with Carol Tomé, CEO of UPS and former CFO of The Home Depot, to uncover how she blends smart financial strategy with deep empathy and people-first leadership.

💡 Carol was already a corporate legend when she retired in 2019. But when UPS came calling, she stepped back into the game — not just to run a logistics empire, but to transform how business leaders think about success. Under her leadership, UPS has seen massive growth while staying deeply committed to employee development, company culture, and sustainable profitability.

If you’ve ever believed you had to choose between being a strong leader and a kind one… this episode will change everything. Carol proves you can do both. And when you see your people as an investment — not an expense — the entire game changes.

✅ In this episode:
Carol’s transition from CFO to CEO
The real reason she came out of retirement
How to lead with heart and hit your numbers
What it takes to grow a purpose-driven, high-performance culture
Lessons on leadership, resilience, and redefining success

🎯 Perfect for:
Entrepreneurs and CEOs
Business leaders and HR professionals
Anyone striving to grow their career without selling their soul

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