HelpDesk Copilot — End-to-End IT Service Desk Automation | Automation Anywhere A360
Автор: AI&DS_Sonu_Vishwakarma
Загружено: 2026-01-12
Просмотров: 10
This video demonstrates HelpDesk Copilot, an Automation Anywhere A360 Agent designed to automate the end-to-end processing of IT service desk queries.
🔹 What the bot does:
Retrieves IT queries from the IT Query Hub
Navigates and processes requests automatically
Requests human approval before sensitive actions
Sends user notification emails
Creates Salesforce cases for critical issues
Updates query statuses and logs actions
Operates securely with Credential Vault
🔹 Key Highlights:
Intelligent workflow orchestration
Human-in-the-loop governance
Enterprise-grade security and auditability
Web + API + approval automation combined
Designed for real-world IT operations
🔹 Technologies Used:
Automation Anywhere Automation 360
Web Automation
REST API Integration (Salesforce)
Credential Vault
Human-in-the-loop Forms
🔹 Business Value:
HelpDesk Copilot reduces manual workload, improves response times, eliminates human errors, and ensures compliance — enabling IT teams to focus on higher-value work.
This project was built and demonstrated by Sonu Vishwakarma as part of an enterprise automation solution showcase.
Thank you for watching! 🙌
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