Webinar - Better Student Experience, Lower Costs: Amazon Connect for Canadian Higher Ed
Автор: Serve7 Technology
Загружено: 2025-12-19
Просмотров: 14
Learn how Canadian colleges and universities are improving student experience and reducing contact centre costs with Amazon Connect, AWS funding programs, AI-powered self service, agent assist, automated evaluations, and proactive outbound.
0:00 Introduction & Challenges facing Canadian Higher Ed
2:20 Amazon Connect for Higher Ed (Garett Ungaro, AWS)
12:40 Amazon Connect in Action (Dan Perlman, Serve7)
13:35 AI Powered Self-Service Demo
17:44 Agent Assist with Step-by-Step Guides Demo
21:11 Automated Agent Evaluations on Amazon Connect Demo
23:47 Proactive Outbound Campaigns with SMS Demo
26:45 Amazon Connect Demos Conclusion
28:43 Funding Programs on AWS for Amazon Connect
31:33 The Benefits of Amazon Connect Usage Based Pricing
35:18 Q&A
Webinar Original Date November 13, 2025
AWS Funding Assessment
https://scheduler.zoom.us/d/93-kbl64/...
Cost Savings & ROI Assessment
https://scheduler.zoom.us/d/5kl08iij/...
Download the Webinar Glossary and info doc
https://serve7.io/wp-content/uploads/...
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