🚀 AgentForce ITSM Explained | AI-Powered IT Service Management by AIQube Technologies

What if your IT Service Desk could resolve issues before employees even raise a ticket?

In this video, AIQube Technologies walks you through AgentForce IT Service Management (ITSM)—a modern, AI-driven approach to delivering fast, personalized, and proactive IT support at scale using Salesforce.

This session demonstrates how AgentForce transforms traditional ITSM by combining AI agents, automation, and human expertise to streamline IT operations, improve employee productivity, and reduce service costs.

🔍 What you’ll learn in this session

✔️ What AgentForce IT Service is and how it modernizes ITSM
✔️ Why legacy ITSM tools fail in today’s employee-first digital workplace
✔️ End-to-end ITSM processes including:
• Incident Management
• Service Request Management
• Problem, Change & Release Management
• Knowledge Management

✔️ How AI Agents and IT teams collaborate to resolve the majority of IT issues
✔️ AI-powered capabilities such as:
• Intelligent triage and routing
• Incident summaries and recommended resolutions
• Proactive assistance and predictive insights

✔️ Seamless collaboration with Slack, Microsoft Teams, and self-service portals
✔️ Fully automated service request fulfillment with SLA enforcement
✔️ A practical approach to getting started quickly with AgentForce on Salesforce

🤖 Why AgentForce ITSM?

AgentForce enables IT teams to move from reactive ticket handling to proactive service delivery by:

Reducing employee downtime

Eliminating manual handoffs and email-driven workflows

Delivering conversational, always-on IT support

Unifying IT service operations on a single Salesforce platform

Organizations leveraging AI-powered service intelligence see significantly faster resolution times and improved employee satisfaction.

🏢 Who should watch this?

CIOs and IT Leaders

IT Service Desk & ITSM Managers

Salesforce Architects and Consultants

Enterprises modernizing IT operations

Teams exploring AI-driven service management

🤝 Let’s Collaborate

At AIQube Technologies, we help enterprises design, implement, and scale AgentForce ITSM solutions tailored to their business needs.

📩 Interested in seeing how this can work for your organization?
👉 Connect with us or schedule a personalized demo.

🔔 Don’t forget to

👍 Like the video
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🔄 Share with your IT and digital transformation teams

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