Genesys Cloud December 2025 Release Highlights | AI Copilot, Analytics, Agent Controls
Автор: VDS
Загружено: 2026-01-09
Просмотров: 21
December wrapped up a busy year for Genesys Cloud with over 50 releases across multiple deployment dates. In this video, Matt Young from VDS breaks down the most important December 2025 Genesys Cloud updates that matter heading into 2026.
Rather than listing every change, we focus on practical enhancements that impact agent experience, administration, reporting, and AI powered assistance.
In this video, we cover:
• New Genesys Cloud release deployment schedule starting January 2026
• Agent greetings for ACD voice calls
• Granular permissions for agent transfer capabilities
• Analytics performance view exports with summary rows
• Custom prompts for Agent Copilot advanced summaries
• Multi language Agent Copilot support for up to 10 languages
All additional releases can be reviewed in the Genesys Resource Center.
If you have questions about how these updates apply to your environment or want help turning features into outcomes, the VDS team is here to help.
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