Bag which easy jet declined as carry on baggage and fined us
Автор: Gaz_Minis
Загружено: 2012-11-22
Просмотров: 1090223
Easy Jet on the 17th of November declined this bag stating that it easily didn't fit into their guide. The bag as you can tell is a fabric bag and they stated that once placed on the guide could not be touched even though it needed a slight adjustment.
EDIT:2016
Well this got quiet popular. I initially only uploaded this as a minor threat to try and get a refund from easy jet and had the video on url only. But they refused to give a refund so I put it on public and forgot about it.
We were fined in Prague and the man was extremely unfriendly. I went in through first towards the boarding of the plane and was not allowed to head back and help my wife as I saw her in trouble. Basically the man was saying that she was only allowed to place the bag on the guide and not allowed to touch it. It was only filled with clothes and the only reason mine went into the guide is because it was filled with the heavy things and gravity forced it down.
When we arrived at Gatwick we headed back to departures and to test her bag again. Funny enough an easy jet representative said "Yep that fits, you're good to go." of course un-aware of what we went through. I stated "Then we had a problem" and showered her our receipt for the fine. She just became very quiet and uncooperative stating she couldn't do anything and we needed to contact management. We are talking to her throughout the video and you can hear she is very quiet.
Long story short.
Don't bring fabric bags unless they will always drop right in no problem. Best option is the hard bags which don't bulge when filled.
Also Easy jet will target you on your return flights to the UK as they know you have probably brought more back than when you left.
Easy Jets customer service response
Dear Marco,
Thank you for contacting us.
I am sorry to hear that you are unhappy your bag was refused as hand baggage.
However, I must advise that easyJet staff at the airport reserve the right to ask passengers to check that their bag fits 'easily' into the gauge. If a hand bag needs to be adjusted, even slightly, then it does not meet our dimensions of 56cm x 45cm x 25cm as our gauge is accurate.
Although, you claim your bag fitted the gauge at London Gatwick this may be a a result of not containing the same contents.
When hand bags are oversized passengers are charged to add these bags to the hold. Therefore in this instance you have been correctly charged and will not be receiving a refund.
Although the outcome of your request has not been in your favour on this occasion I hope that this will not prevent you from travelling with us in the future.
Yours sincerely
Pierce Caherty -
easyJet Customer Services
My response
Good morning Pierce
That however is sadly not the response I would have liked to hear, as now it's become very apparent that these are desperate measures to acquire additional profit from luggage that clearly meets your guidelines.
I will be doing my best to let review sites know the hidden costs of taking any baggage on easy jet. I will not be flying with easyjet again. Please delete my account and all relevant customer information.
Marco
Never flew with easy jet again
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