Microsoft Engineer Builds Agent Callback for a Teams Call Center | Step by Step
Автор: Collaboration Simplified
Загружено: 2024-10-08
Просмотров: 3790
Improve customer service with agent Callback for Microsoft Teams call center with call queues and auto attendants. In this tutorial, setup and demo, Shervin Shaffie, Principal Technical Specialist at Microsoft, will guide your through Callback - a Teams feature that allows eligible callers waiting in queue to receive a callback to the number they're calling from when an agent becomes available.
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Links to documentation in the video:
https://learn.microsoft.com/en-us/mic...
This video represents the opinions of Shervin Shaffie and his guests to the video and does not reflect the opinions of Microsoft, affiliates, or the companies with which this video's participants are affiliated with.
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#microsoft #callcenter #microsoftteams
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