7 Best eCommerce Help Desk Software for Better Customer Service

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Running an online store and overwhelmed by customer inquiries? You’re not alone. In this video, we cover the best eCommerce help desk software to streamline your support and boost efficiency.

From multichannel support to automation and analytics, these tools are designed to power eCommerce customer service and simplify operations. Whether you're a small retailer or a growing brand, you’ll find the right help desk software for eCommerce here.

Our top picks include:
Gorgias – the go-to eCommerce help desk with Shopify and Magento integrations
Re:amaze – perfect for managing conversations across websites and social channels
Zendesk – trusted eCommerce help desk software with advanced automation and community tools
eDesk, Freshdesk, LiveAgent, and Help Scout – all excellent help desk software for retail eCommerce

Whether you're seeking a scalable solution or a free trial to test, this list covers the leading eCommerce help desk tools for delivering top-notch eCommerce customer support.

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⌛ VIDEO CHAPTERS

00:00 - Introduction
00:31 - Gorgias
1:05 - Re:amaze
1:46 - Zendesk
2:26 - eDesk
3:00 - Freshdesk
3:37 - LiveAgent
4:15 - Help Scout

Read more: https://help-desk-migration.com/addre...

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📜 VIDEO SCRIPT

Are you running an online business and struggling to manage customer inquiries across multiple channels? Then you need the right eCommerce help desk software to streamline your customer support operations.

In this video, we are counting our top picks for the best help desk platforms for eCommerce. We show no special affection to any software, and the appearance on the list is random.

Number one - Gorgias as an eCommerce help desk tool

Gorgias is an eCommerce help desk software that leverages automation and machine learning while maintaining a personalized touch. It pulls customer and order info and brings together all communication channels, freeing up your support team to increase sales.

Measure sales with revenue statistics
Detects queries like shipping, exchange or refund
See, edit, and refund orders directly
Integrate Shopify, BigCommerce, and Magento

Number two - Re:amaze as an eCommerce help desk system

Re:amaze is a versatile eCommerce help desk that enables customers to contact the support team via multiple channels, including email, live chat, social media, and mobile. It lets you manage inquiries from different sources all in one place and engage with clients across multiple websites and storefronts.

Track your customers’ activity in real-time
Notify about anything planned or unexpected
Answer customers’ queries 24/7 with chatbots
Get alerted of a potential collision

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📡 DISCOVER MORE

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🎯 WHAT OUR SERVICE DOES?

Help Desk Migration is an automated migration service that transfers data between numerous help desk software including Zendesk, Freshdesk, Freshservice, Jira Service Management, ServiceNow, Salesforce, Hubspot, and more. Also, you can import data to a help desk platform from any source: email provider, CSV, or database.

Whether you run a large enterprise or have a small business, the service enhances both small help desk migrations and complex multi-workload projects. Help Desk Migration imports tickets, contacts, organizations, tags, and attachments without downtime, coding, and hustle.

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