How To Improve Patient Experience | 9 Tips To Maximize Patient Experience and Satisfaction

Looking to improve the patient experience at your practice? Dr. Ryan Corte shares with you 9 things he does at every patient encounter to maximize their overall experience and satisfaction. Check out the best books on customer experience on Amazon (https://amzn.to/3t5W5nV).

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Video outline:
0:00 Introduction to maximizing the patient experience
1:12 1) Smile
1:44 2) Name pronunciation
2:30 3) Check-in personally
3:23 4) Complement
4:18 5) If they appear to be in a bad mood, be extra kind
5:02 6) Ask them how they spend their time (work/life)
5:35 7) Ask them about their hobbies
6:18 8) Answer all of their questions
7:07 9) Provide them with additional resources
7:56 How do you WOW your patients?

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About this video - Defining what and how you want your patients to feel at your practice is critical to your overall success. But how do you maximize every patient encounter so your patients are comfortable and satisfied with their visit? In this video, Dr. Ryan Corte shares with you 9 patient experience best practices he uses to make sure his patients are thrilled about their eye care experience.

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