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The Secrets to Reducing Churn with Greg Daines

customer retention

#customersuccess

#ReduceChurn

#SaaSRetention

#csm

#gregdaines

#customersuccesstips

#saasmanagement

saas

#customersuccessmanager

Автор: CS Talks: Real Challenges, Experts Advice

Загружено: 29 янв. 2025 г.

Просмотров: 44 просмотра

Описание:

In this episode, we dive deep into the world of customer retention with the legendary Greg Daines, also known as "The Churn Doctor." 🌟 With years of experience as a SaaS CEO and customer success leader, Greg shares actionable strategies, shocking insights from his research, and practical tips to reduce churn and drive measurable results.

🎯 Topics Covered:

Why customer satisfaction alone doesn’t guarantee retention
The surprising truth about the correlation (or lack thereof) between NPS and customer retention
The #1 predictor of long-term customer loyalty: Measurable Results
Why showing even bad results can build stronger client relationships
Early warning indicators to spot churn risks before they arise
Practical steps to shorten the time-to-value and boost adoption

🚨 Key Takeaway:

Customers don’t leave because they’re unhappy—they leave when they don’t see results. Learn how to focus on results-driven strategies that create lifelong customer bonds.

📚 Don’t miss Greg’s eBooks:

23 Ways to Reduce Churn - https://www.gregdaines.com/ebooks
The Churn Guide - https://www.gregdaines.com/guide-to-c...

💡 Get More Insights:

👉 Visit Greg's website for the CRS (Customer Results Strategy) Guide - https://www.gregdaines.com/crs-download

👉 Watch now to transform how you approach churn reduction and customer success!

✅ Subscribe for More:
Stay tuned for more expert advice, actionable tips, and inspiring stories.

Connect with Us:
Greg Daines -   / gregdaines  
Bayron Toruno -   / bayron-toru%c3%b1o-solano-3a9408113  

Follow Us on Social Media:
Instagram: @cstalkspodcast
TikTok: @customer.success6

Want to learn to level up your Persuasion skills in an ethical way? Go to the link below and receive a SPECIAL DISCOUNT from $897 to only $???:

https://cialdini.com/persuasion-power...

We're expanding to Latin America! Check out Customer Success Talks Latin America, our Spanish version of the show. Find the links in the description below.

Spotify - https://open.spotify.com/episode/5R8k...

Youtube -    / @cstalkslatinoamerica-mo5oh  

#customersuccess #ReduceChurn #SaaSRetention #csm #gregdaines
#customersuccesstips #customerfirst #saasmanagement #successstories #customersuccess #csm #customersuccessmanager #saas

The Secrets to Reducing Churn with Greg Daines

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