The Secrets to Reducing Churn with Greg Daines
Автор: CS Talks: Real Challenges, Experts Advice
Загружено: 29 янв. 2025 г.
Просмотров: 44 просмотра
In this episode, we dive deep into the world of customer retention with the legendary Greg Daines, also known as "The Churn Doctor." 🌟 With years of experience as a SaaS CEO and customer success leader, Greg shares actionable strategies, shocking insights from his research, and practical tips to reduce churn and drive measurable results.
🎯 Topics Covered:
Why customer satisfaction alone doesn’t guarantee retention
The surprising truth about the correlation (or lack thereof) between NPS and customer retention
The #1 predictor of long-term customer loyalty: Measurable Results
Why showing even bad results can build stronger client relationships
Early warning indicators to spot churn risks before they arise
Practical steps to shorten the time-to-value and boost adoption
🚨 Key Takeaway:
Customers don’t leave because they’re unhappy—they leave when they don’t see results. Learn how to focus on results-driven strategies that create lifelong customer bonds.
📚 Don’t miss Greg’s eBooks:
23 Ways to Reduce Churn - https://www.gregdaines.com/ebooks
The Churn Guide - https://www.gregdaines.com/guide-to-c...
💡 Get More Insights:
👉 Visit Greg's website for the CRS (Customer Results Strategy) Guide - https://www.gregdaines.com/crs-download
👉 Watch now to transform how you approach churn reduction and customer success!
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Stay tuned for more expert advice, actionable tips, and inspiring stories.
Connect with Us:
Greg Daines - / gregdaines
Bayron Toruno - / bayron-toru%c3%b1o-solano-3a9408113
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Want to learn to level up your Persuasion skills in an ethical way? Go to the link below and receive a SPECIAL DISCOUNT from $897 to only $???:
https://cialdini.com/persuasion-power...
We're expanding to Latin America! Check out Customer Success Talks Latin America, our Spanish version of the show. Find the links in the description below.
Spotify - https://open.spotify.com/episode/5R8k...
Youtube - / @cstalkslatinoamerica-mo5oh
#customersuccess #ReduceChurn #SaaSRetention #csm #gregdaines
#customersuccesstips #customerfirst #saasmanagement #successstories #customersuccess #csm #customersuccessmanager #saas

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