Small Businesses, Big Training Impact: Conversations with Dr. Carrie Graham

In this podcast episode, Jessica interviews Dr. Carrie Graham to discuss the importance of training and development for small business owners. Dr. Graham emphasizes the need to document processes and provide thorough training, regardless of company size or existing staff. She explores the differences between adult and child learning, the cost-saving benefits of well-trained employees, and how to utilize technology ethically and effectively. Dr. Graham also shares practical steps for those unsure where to start, emphasizing the importance of a solid foundational process for sustainable business success.


Blog: ⁠https://www.drcarriegraham.com/calm-b...
Website: ⁠https://www.drcarriegraham.com/⁠
LinkedIn: ⁠  / ⁠  
Instagram: ⁠  / ⁠  
Facebook: ⁠  / ⁠  
YouTube: ⁠   / @drcarriegraham  


00:18 The Importance of Training and Development
02:05 Dr. Graham's Journey into Training
05:21 Understanding Adult Learning
07:43 The Financial Benefits of Employee Training
10:04 Consistency in Service and Training
13:09 Documenting Processes for Consistency
17:41 Adapting to Technological Changes
19:27 The Next Wave of AI Adopters
19:49 Ethical Concerns and Infrastructure
20:26 AI as a Support Tool, Not a Solution
21:36 The Importance of a Solid Foundation
22:05 Using AI Ethically in Learning
23:15 Historical Context of AI
25:18 Guidance for Entrepreneurs
26:51 Practical Resources and Cautions
28:09 Investing in Your Business and Employees
31:02 Final Thoughts and Reflections

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