Rural Roots: A Road Less Travelled, Episode 20

In this episode of Rural Roots: A Road Less Travelled, we sit down with Clare and Abby from the Performance Improvement team to talk about what meaningful improvement really looks like at North Country Healthcare.

They share what Performance Improvement is (and is not), how it differs from traditional “quality work,” and why the PI lens is all about solving real problems, elevating teamwork, and removing barriers so staff can do their best work. We talk about the perception of “quality” as a box-checking task and how the Performance Excellence umbrella is reshaping that narrative across the System.

Clare and Abby walk us through their approach to coaching teams, supporting Yellow Belt projects, and creating sustainable change that matters for patients, staff, and the efficiency of our daily workflows. They also reflect on their own paths into PI, their partnership, and what keeps them energized in a field that requires curiosity, patience, and a sense of humor.

In this episode, we talk about the 20th Annual Home Health & Hospice Gala, and specifically, Bernie Adam's donation of the 'Lean Six Sigma Yellow Belt Training.' If you're interested in bidding to bring Process Improvement to your business or organization, please visit: https://onecau.se/_8s8hh1.

Tune in for an honest, down-to-earth conversation about improving the work, respecting the people who do it, and building a culture where progress feels possible.

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