Smart Assignments & Rotations for Jira Service Management | Available on the Atlassian Marketplace

Smart Assignments and Rotations for Jira Service Management (SARJ) is the intelligent, no-code solution that transforms how IT support teams assign, route, and manage issues in Jira Service Management—globally.

Whether your service teams span three time zones or thirty, Smart Assignments and Rotations for Jira Service Management automatically distributes incoming issues based on shift schedules, agent workload, expertise, or custom business rules.

What You Get with SARJ:

✅ Up to 80% reduction in manual triage
✅ Improved SLA performance and fewer escalations
✅ Balanced workloads that reduce agent burnout
✅ Seamless “follow-the-sun” support coverage
✅ A zero-scripting, plug-and-play experience for Jira Cloud & Data Center

Built by Trundl, Smart Assignments and Rotations for Jira Service Management empowers ITSM leaders to automate support at scale—so your team spends less time assigning tickets and more time resolving them.

🔗 Learn more or install now on the Atlassian Marketplace: https://hubs.la/Q03mZBL70

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