Customer Complaint Routing Agent | Agentic Automation | Automation Anywhere
Автор: Akbar Shaikh
Загружено: 2026-01-10
Просмотров: 24
Customer Complaint Routing Agent | Agentic Automation | Automation Anywhere
This solution demonstrates an agentic automation that continuously monitors customer
survey feedback collected through SurveyMonkey and analyzes it using AI to determine
complaint severity. Based on the classification, the agent intelligently routes actions,
ensuring that normal and non-critical feedback is handled automatically without manual
effort.
For critical customer complaints, the agent enforces a human-in-the-loop approval step
before escalating the issue. Once approved, the agent sends a real-time alert via Twilio SMS,
ensuring immediate visibility and faster response to high-impact customer issues. This
approach improves customer experience, reduces response time, and provides a governed,
enterprise-ready automation framework.
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