Hot Takes: What Starbucks Just Taught Us About Lazy Leadership
Автор: System & Soul
Загружено: 2025-11-14
Просмотров: 145
In this episode of Sessions with System & Soul, Benj Miller and McKenzie Decker react to Starbucks’ decision to ditch merit-based raises in favor of a flat 2 percent bump for all employees. They explore the unintended consequences this creates for company culture, motivation, and leadership trust.
Then, Benj shares a controversial hot take about KPIs: giving every team member a number might actually backfire if you’re missing key foundational pieces like role clarity and relational trust.
Whether you're a founder, COO, team leader, or HR pro, this episode breaks down real-world examples of how leadership decisions (good or bad) ripple through an organization.
🔥 Learn how to avoid lazy leadership, build culture through intentional systems, and lead with both strategy and soul.
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📍Chapters:
00:00 — Intro: Why this hot take matters
01:15 — Starbucks' flat raise policy explained
04:45 — The culture cost of “equal” raises
08:10 — Dutch Bros vs. Starbucks: A tale of two cultures
09:50 — The KPI hot take: when numbers do harm
13:30 — Why clarity and conversation come before metrics
17:00 — Final thoughts: Incentives that actually work
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