Nurturing Long-term Relationships in a Digital-First World

Building loyalty and trust in a remote or digital-first environment has become a critical challenge for Customer Success professionals. By mastering the art of digital engagement, CSMs can maintain and deepen relationships in a virtual world.

In this CS Mastermind, host Kristi Faltorusso and two Customer Success professionals--David Ellin and Melody Gardner--discuss seamless, high-quality experiences regardless of the medium.

During the live event, the panelists discussed:

Challenges in building trust and loyalty in a remote or digital-first environment
How to adapt communication styles for virtual interactions
The role personalization plays in fostering trust and loyalty in a digital-first setting
How to use technology to enhance engagement while maintaining a human touch
Key elements of effective virtual onboarding, and how they contribute to long-term loyalty
Steps to maintain transparency and accountability in a virtual customer relationship


By the end of the learning session, you’ll have lots of good advice and tips on how to adapt communication styles, leverage technology effectively, and prioritize human connection in a digital-first landscape.

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About Us:
SuccessCOACHING is reinventing the Customer Success training experience for CS Leaders, Customer Success Managers, and aspiring CSMs. Learn more about how SuccessCOACHING can help you or your Customer Success team at successcoaching.co.

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