Create a FREE Customer Satisfaction Survey in 20 Minutes | CSAT | NPS

Follow the tutorial steps to create a customer satisfaction survey and analyze the responses, including CSAT and NPS scores.

RateUp’s Customer Feedback Management Platform allows you to create free customer satisfaction surveys. You can make 2 surveys and receive 100 responses monthly without giving any payment details.

First, sign up for the RateUp platform using your email ID. Then, create feedback questions using the form builder. You can add different types of questions, ask for customer input, and add logic jumps in questions. After adding your brand color theme and logo to the survey, preview the form for PC and mobile.

You can share surveys using a link or customized QR code that contains your logo at the center. Once you receive responses, you can see them on a dashboard, including the overall CSAT and NPS scores.

▬▬▬▬▬ Timestamp ▬▬▬▬▬▬

0:00 - 0:40 - Intro and platform sign up
0:41 - 1:05 - Survey templates
1:06 - 6:56 - Create a survey and add questions
6:57 - 9:44 - Adding logic jumps
9:45 - 11:24 - Survey preview
11:25 - 13:00 - Adding brand theme and logo
13:01 - 14:30 - Additional settings
14:31 - 16:11 - Customize QR code and share survey
16:12 - 16:59 - Testing the survey
17:00 - 18:12 - Survey overview and responses
18:13 - 20:14 - Survey analytics, CSAT, and NPS

▬▬▬▬▬ Additional resources ▬▬▬▬▬▬

➡️ ROI for SMBs in Automating Customer Feedback Management: https://blog.rateup.app/automate-customer-...

➡️ Customer Feedback Loop: Importance, Steps, and Best Practices: https://blog.rateup.app/customer-feedback-...

➡️ RateUp platform documentation: https://docs.rateup.app/


▬▬▬▬▬ About RateUp ▬▬▬▬▬▬

RateUp offers a customer feedback management platform for SMBs. RateUp aims to replace the tedious, broken traditional customer feedback collection with automated WhatsApp-integrated surveys that help CX people take action and show their impact on customer engagement.


▬▬▬▬▬ Connect ▬▬▬▬▬▬

Website: https://rateup.app/
LinkedIn: https://www.linkedin.com/company/rateup

▬▬▬▬▬▬ Thanks ▬▬▬▬▬▬

#customersatisfaction #customerfeedback #customersuccess