Amazon Connect SAML SSO with MS Azure AD | AWS Workshop | SAML 2.0 Authentication in Amazon Connect

🚀 Single Sign-On (SSO) for Amazon Connect Using Azure AD | Step-by-Step Guide

In this video, you’ll learn how to configure Single Sign-On (SSO) for Amazon Connect using Azure Active Directory (Azure AD). We walk you through the complete setup process to enable secure and seamless authentication for Amazon Connect users using SAML 2.0 with Azure AD.

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Prerequisites
➡️ An AWS account
➡️ An Amazon Connect instance with SAML 2.0 as the chosen Identity Provider
➡️ Basic understanding of Amazon Connect
➡️ Basic understanding of IAM and privileges required to create the following; IAM identity provider, roles, policies, and users
➡️ An Azure AD subscription.
➡️ A user created in Azure AD that will act as your Amazon Connect administrator
➡️ An administrator user defined in Amazon Connect with the name exactly matching its counterpart in Azure AD (as mentioned in the above step)

🔐 What You’ll Learn in This Video:
What is Single Sign-On (SSO) and why it’s important
Overview of Amazon Connect authentication options
How to configure Azure AD as an Identity Provider (IdP)
Setting up SAML-based SSO for Amazon Connect
Mapping users and roles in Azure AD

🎯 Who This Video Is For:
Cloud Engineers & AWS Administrators
Contact Center Architects
DevOps & Security Professionals
Anyone managing Amazon Connect with Azure AD integration

💡 Benefits of Using Azure AD SSO with Amazon Connect:
Centralized user management
Enhanced security and compliance
Reduced login friction for agents
Improved operational efficiency

📌 Technologies Covered:
Amazon Connect
Azure Active Directory (Azure AD)
SAML 2.0 Authentication
Identity and Access Management (IAM)


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