🌟 Zendesk Community Event: Deep Dive on Platform 🌟

🔍 About the Event:
In our third event of the Post-Relate deep dive series, attendees discovered what's new with Zendesk's flexible, trusted platform. Organized by Devan La Spisa, Andrea Wong and Meaghan Watson from the Community and PMM Teams, our expert panel guided customers through customization, analytics, and security innovations.

✨ Product Areas Covered:
Customization: Exploring the power of Custom Objects for tailored solutions.
Analytics: Demonstrating the new Dashboard Builder for better insights.
Security: Introducing Redaction suggestions to enhance data privacy.

📽️ Missed the Event? Watch the Replay!
Catch up on all the details by watching the replay of our deep dive session. Stay informed and be part of the conversation as we continue to evolve and improve together.

💬 Join the Conversation:
Share your thoughts and feedback in the comments below. Let’s keep the dialogue going!

🔗 Useful Links:
Join the Community: https://support.zendesk.com/hc/en-us/...
Upcoming Events: https://usergroups.zendesk.com/e/mj9yee/


Timestamps:
00:00 - Key Trends
04:15 - Meet the Zendesk Platform
05:25 - Deliver fast, personalised service with low to no code customization
06:35 - Product Roadmap
08:15 - Personalize service with unique data in custom objects
09:35 - Custom Objects Features
10:05 - Demo
16:05 - Demo Q&A
17:25 - Extend service operations with integrated custom data
19:20 - Powerful analytics to lead CX teams
20:25 - Feedback that improved dashboard builder
22:20 - Demo 2
28:15 - Demo 2 Q&A
33:05 - Migration Plan Milestones
35:05 - Dashboard Builder Roadmap
38:40 - Streamline Reporting with the new dashboard builder
41:00 - Zendesk Professional Services
43:20 - Updates to analytics
45:10 - Trusted and Secure CX
46:42 - Protect your data
48:25 - Zendesk Security Roadmap
51:15 - Advance Data Privacy & Protection
53:55 - Early Access Program
55:25 - Demo 3
1:00:25 - Demo 3 Q&A
1:02:45 - Redacted Suggestions Best Practices
1:04:00 - Live Q&A









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