The History of Contact Center Technology | Dyanmics 365 Cafe | FastTrack Dynamics 365

In this episode of #Dynamics365Café, #FastTrack #SolutionArchitect Carl de Souza sits down with Joe Thomas to talk about the transformation of the #contactcenter—from the old analog days, through the rise of siloed digital solutions, to the powerful, integrated capabilities Microsoft is delivering today.

They cover the history, the rapid pace of innovation, and how #Microsoft is reimagining contact center technology to be smarter, more connected, and ready for the future.

If you’ve ever wondered how we got here (or where we’re going) this is the conversation to watch.

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