How Spotnana uses support insights in its VoC program
Автор: DevRev
Загружено: 2024-04-10
Просмотров: 122
Join us for an exclusive webinar where we explore the role of support ticket insights in enhancing your Voice-of-Customer (VoC) program! Led by Jason Viglione, the Manager of Technical Support at Spotnana, a renowned travel-as-a-service platform, this session will pull back the curtain on how to effectively leverage support tickets.
In this webinar, we'll delve into Spotnana's innovative utilization of DevRev for support and the integration of support ticket insights into its VoC program. Jason will shed light on:
1. How Spotnana leverages DevRev to streamline support processes.
2. How Spotnana strategically integrates support ticket insights to drive its VoC program.
3. The significance of democratizing customer support data across the organization, bridging gaps between support, customer success, and product teams.
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