How to Stop Guest Complaints Before They Happen (Our Pre-Check-In Formula)
Автор: LevelUp Stays
Загружено: 2025-09-20
Просмотров: 42
Stop Airbnb Guest Complaints Before They Happen | Pre-Check-In System for 5-Star Reviews
Most Airbnb guest complaints don’t start during the stay, they start from the moment they book. Confusing check-in instructions, missing amenities, and overlooked details can quickly turn into bad reviews and lost revenue.
In this video, I’ll show you the exact pre-check-in system we use at Level Up Stays across 20+ properties to stop complaints before they happen. This proven process reduces friction, keeps guests happy, and protects your 5-star rating.
If you’re tired of stressful guest issues, this strategy will save you time, money, and sanity.
💡 What you’ll learn:
✅ How to build a pre-check-in system that prevents guest friction
✅ Why detailed cleaner checklists and photos are non-negotiable
✅ The inventory must-haves every host should provide
✅ How to use automation for smooth pre-arrival communication
✅ The feedback message that saves reviews before they go bad
⏱ Chapters
00:00 – Why most complaints start before check-in
01:50 – Set the foundation: Where problems really begin
02:50 – How to use Turno like a pro
03:45 – The power of requiring photo evidence
04:30 – The ultimate inventory checklist for happy guests
05:35 – Bonus tip: The 4-hour check-in feedback message
06:25 – Final thoughts + Pre-arrival “Welcome Flow” strategy
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👋 If you found this helpful, drop a comment: What’s one thing YOU do to stop guest complaints?
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