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Reinventing The Customer Experience (Retail Innovation Conference 2018)
Автор: Retail TouchPoints
Загружено: 2018-05-10
Просмотров: 5413
Описание:
Chris McCann, 1-800-Flowers President, and CEO, takes questions from Monika Kochhar, CEO, and founder of SmartGift, as he outlines the evolution his company has gone through to stay on the cutting edge of technology for 30+ years. Today, 1-800-Flowers is investing heavily in conversational commerce, deploying AI-powered voice and chat technology to dialog with customers.
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