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Success Story: Employee Engagement at Fexco
Автор: Teleopti
Загружено: 2019-07-02
Просмотров: 724
Описание:
Employee engagement, it’s central to great customer service and smooth operations but how to nurture it? We hear from the Fexco team on how they’re working with customer rep feedback, scheduling for carpooling, and employee self-service via Teleopti WFM’s mobile app to give more power to employees. Patrick Cournane, a CSR at Fexco, discusses how he uses the app and the freedom it offers him.
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